Q - What Time is Check-in and Check-Out?
A: Check-in is at 4:00 p.m. and Check-out is at 11:00 a.m. We provide an early check in for our two queen bedded room type, based on availability, for an additional $25. Please call our Reservations Department to reserve.
Q. What Is Our Cancellation Policy?
A: You must cancel 72 hours prior to arrival to avoid a cancellation penalty of one night's room and tax for our standard booking cancellation policy. We also offer a discounted advanced purchase rate which has a non-refundable cancellation policy and full payment is due at the time of booking.
Q - Pet Policy
A: We apologize but North Conway Grand Hotel does not allow pets.
Q - Do We Offer High-Speed Internet Access?
A: We offer complimentary High-Speed internet throughout the entire hotel.
Q. Do We Offer ADA Guest Rooms?
A: Yes. We offer ADA compliant guest rooms. Please contact our Reservations Department.
Q: Are There Coffee Makers, Microwaves, Refrigerator/Freezer In The Guest Rooms?
Q - How Many Floors Does The Hotel Have? Is There An Elevator?
A: The hotel has 4 floors and there is an elevator.
Q - What Are The Hours Of The Fitness Center?
A: We have a 24-hour fitness center for our guests.
Q. What Are The Hours Of The Business Center?
A: We have a 24-hour business center for our guests use only.
Q. What Are The Hours Of The Pools / Hot Tub?
A: The Pools / Hot Tub hours are :
*Indoor Pool/Hot Tub :
-Open 7am - 10pm. 10pm - 11pm - Adult Swim Only.
*Outdoor Pool /Jacuzzi:
-Open 4pm - 10pm Sunday through Thursday (Winter)
-Open 12pm - 10pm Saturday & Sunday (Winter)
-Open 12pm - 10pm (Summer)
Q. How Much Is Parking At The Hotel?
A: Parking is complimentary for hotel guests.