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FAQ's

Q. What Time is Check-in and Check-Out?
A. Check-in is at 4:00 p.m. and Check-out is at 11:00 a.m.   
     We provide an early check in of 12 noon for only our two queen bedded room type, based on availability, for an additional $25. 
     Please call our Reservations Team to reserve or you may reserve this online while making your reservation for the two queen bedded room type. 
     Must be 21 or older to make a reservation.   

Q. What Is Our Cancellation Policy?
A. Our standard booking cancellation policy requires you to cancel 72 hours prior to arrival to avoid a penalty of one night's room and tax. 
     We also offer a  discounted advanced purchase rate which has a non-refundable cancellation policy in which full payment is due at the time of booking.

Q. Do We Require A Deposit When Making A Reservation? 
A.  No.

Q. Pet Policy
A. We apologize but North Conway Grand Hotel does not allow pets.

Q. Do We Offer High-Speed Internet Access?
A. We offer complimentary High-Speed internet throughout the entire hotel.

Q. Do We Offer ADA Guest Rooms?
A. Yes.  We offer ADA compliant guest rooms.  Please contact our Reservations Team. 

Q. Are There Coffee Makers, Microwaves, Refrigerator/Freezer In The Guest Rooms?
A. Yes.

Q. Do We Have A Guest Laundry? 
A. Yes.

Q. Are There In Room DVD Players?
A. Yes and a free library is available at the Front Desk. 

Q. How Many Floors Does The Hotel Have?   
A. The hotel has 4 floors and there are three elevators.

Q. What Are The Hours Of The Fitness Center?
A. We have a 24-hour fitness center. 
   
Q. What Are The Hours Of The Business Center?
A. 24 hours.

Q. What Are The Hours Of The Pools / Hot Tub?
A.  Indoor Pool/Hot Tub :
         Every Day:  7am - 10pm.  Adult Swim Only: 10pm - 11pm.
        
      Outdoor Pool /Hot Tub:
          9am - 10pm 
                   
Q.  Parking At The Hotel? 
A. We offer plenty of free parking.

Q. Cots and Cribs? 
A. We do not have cots but please keep in mind we have a sleeper sofa in every guest room.  
     We do offer cribs, based on availability, for an additional $10 per day.  Please call our Reservations Team to reserve or you may reserve this 
     online while making your reservation.

Q. What is Included in the Amenity Fee? 
A. Two (2) complementary bottles of water upon check in
     In-room coffee and tea
     Free super-fast high-speed internet
     Use of multiple pools, fitness center, fire pit, movie room, playground, basketball area, ping pong tables
     Use of lobby computers and printers
     Complementary electric vehicle fast charging station 

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