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Policies

Policies At The North Conway Grand Hotel

Privacy

The North Conway Grand Hotel values your privacy. We want you to be confident in using this site to make your online reservations. We are very much aware of your concerns about the privacy of your information, and we have no desire or intent to infringe on your privacy.


We will not provide your personal information to anyone else. When you provide your personal information such as name, address, e-mail address, and telephone number, we will not give or sell this information to any outside company for any use.


The information you provide will be kept confidential and will be used only to support your customer relationship with us. We have appropriate security measures in place to protect against the loss, misuse, or alteration of information we have collected from you on our site.


All of the information contained in this website, including the site design, graphics, and text are the copyrighted property of The North Conway Grand Hotel. Any other trademarks, company names, product names, and/or logos set forth in this website are the property of their respective owners.

Best Rate Guarantee

We want to make sure that you are receiving the best online rate possible. If you find lower rates on another web site, call the (800) number listed below for the hotel you are making a reservation for and we'll match the rate. If you have already made the reservation, we will honor the lower rate and give you an additional 10% off. The following requirements must be met before submitting a claim:

  • It has been less than 24 hours since booking your original reservation on a Newport Hotel Group web site, and it was not booked within 48 hours of arrival.
  • The rate must be available to the general public. Qualified discount rates, such as AAA, AARP, group, corporate or wholesaler rates do not qualify.
  • The guarantee does not apply to web sites where the specific hotel and location are not known until the booking is made, such as Priceline.com, Hotwire.com, etc.
  • The rate is for the same arrival date, length of stay, room type, and number of guests.


To submit a claim, call the (800) number listed below for the hotel you are making a reservation for.


North Conway Grand Hotel: 800-655-1452
Newport Beach Hotel & Suites: 800-655-1778
Hyannis Harbor Hotel: 800-655-2047
Inn on the Square: 888-744-5394
New Haven Hotel: 800-644-6835
Ocean Mist Beach Hotel & Suites: 800-655-1972


Why You Should Book Online On Our Website


We guarantee no other web site has lower rates.


You can cancel directly with the hotel or our central reservations office subject to the following cancellation policy:


Newport Beach Hotel & Suites: November 1 - April 30 - reservations must be canceled by 6pm day of arrival; May 1 - October 31 - reservations must be cancelled 7 days prior to arrival to avoid cancellation penalty of one night’s room and tax.

 

Hyannis Harbor Hotel: 72 Hours (3 days) Prior to Arrival To Avoid Cancellation Penalty of One Night's Room and Tax.

 

North Conway Grand Hotel: 72 Hours (3 days) Prior to Arrival To Avoid Cancellation Penalty of One Night's Room and Tax.

 

New Haven Hotel: By 4pm at least 1 day Prior to Arrival To Avoid Cancellation Penalty of One Night's Room and Tax.

 

Inn on the Square: Nov 1 - April 30 reservations must be canceled by 6pm day of arrival; May 1 - Oct 31 reservations must be canceled 72 hrs (3 days) prior to arrival date.

 

Ocean Mist Beach Hotel & Suites: Seven Days (7 days) Prior to Arrival To Avoid Cancellation Penalty of One Night's Room and Tax.